A. Reddix & Associates

 

ARDX leverages its many years of experience and supports programs by providing an array of customer-focused services. Our Customer Service Management team provides all-inclusive services for training and technical assistance programs from initial planning to closeout activity including:

  • collecting requirements
  • branding; promotion
  • venue solicitation, negotiation, and selection
  • meeting logistics
  • registration hosting and reporting
  • virtual and onsite meeting management
  • transcription
  • evaluation solicitation, analysis, and reporting
  • documentation of program lessons learned.

To ensure optimal customer experiences, all processes and procedures are constantly reviewed and refined to ensure real-time program improvement.  We specialize in anticipating customer needs and providing a level of responsiveness and degree of efficiency and accuracy that exceeds customer expectations.

 

Our expertise includes:
  • Call Center Implementation
  • Issues Tracking & Management
  • Survey Design and Output Analysis
  • Paperwork Reduction Act/Office of Management and Budget (OMB) Package Development